Last updated: July 22, 2026
Home Refresh Cleaning respects your privacy. This policy explains what personal information we collect through this website, how we use it, who processes it and what your rights are, in a manner consistent with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who we are
Home Refresh Cleaning
Serving Grey & Simcoe County, Ontario, Canada
Phone: 519-940-6617
Email: office@homerefreshcleaning.org
2. Privacy Officer
Questions about this policy, requests to access, correct or delete your information, and any privacy concerns should be directed to our Privacy Officer at office@homerefreshcleaning.org or 519-940-6617.
3. Information we collect
Depending on which form or feature you use, we may collect:
- Name, email address and phone number
- Service address, postal code and general location
- Property and cleaning details (size, frequency, service type, add-ons, notes)
- Property photos you choose to upload with your quote request
- Reviews and customer feedback (including the display name you provide)
- Résumés, availability, employment history and any notes submitted through our careers form
- Marketing-consent preference (if you opt in to promotional emails)
- Basic technical data — IP address, browser type, device type, referring page and the essential cookies described in Section 12 — automatically logged by our web host for security and troubleshooting
4. Why we collect it
- Quote requests & photos: to prepare an accurate quote, schedule your cleaning, and communicate with you about your booking.
- Reviews: to publish (with your separate consent) and to improve our service.
- Careers applications & résumés: only to evaluate employment applications and communicate with candidates.
- Marketing consent: to send occasional promotions or reminders — only if you have explicitly opted in and only until you unsubscribe.
- Technical data: to keep the site working, prevent abuse, and defend against fraud.
5. Legal basis: your consent
We rely on your consent when you submit a form. Marketing emails require your separate opt-in and can be withdrawn at any time. You may withdraw consent for any use of your information by contacting us; withdrawing consent will not affect any processing that has already taken place.
6. Who processes your information
Only Home Refresh Cleaning staff involved in scheduling and delivering your service. We do not sell your personal information to third parties. To operate this website we use the following service providers, who act on our behalf under contractual privacy obligations:
- Supabase — stores booking, application, review and content data (may be hosted in Canada, the United States or the European Union depending on region).
- EmailJS — delivers notification and auto-reply emails from your quote and application submissions to our office inbox (United States).
- Cloudflare — hosts this website, provides CDN, DDoS protection and edge security (global network; edge nodes serve requests from the nearest region, which may be inside or outside Canada).
- GitHub — stores the source code and content of this website for versioning and deployment (United States). Personal information collected through the site is not stored in GitHub.
7. Cross-border processing
Because we use the services above, your information may be transferred to, stored in or processed outside of Canada (including in the United States). When that happens, your information remains protected by our contracts with those providers, but it may also be subject to lawful access requests in the country where it is processed. By using this website you acknowledge and consent to this cross-border processing.
8. How long we keep your information
We keep personal information only as long as we reasonably need it for the purposes described above, and then securely delete or anonymize it. In general: quote requests that do not lead to a booking are removed once we’ve completed follow-up; confirmed bookings, invoices and job applications are kept for the period our accounting, tax and employment obligations require (typically up to 6 years under the Income Tax Act). Property photos are deleted once no longer needed for the quote or completed job. You can ask us to delete your information sooner (see Section 9).
9. Your rights: access, correction, deletion
You can request to (a) access the personal information we hold about you, (b) correct anything inaccurate, or (c) delete your information (subject to any legal retention requirement). Email office@homerefreshcleaning.org and we will respond within 30 days. We may need to verify your identity before providing or changing information.
10. How we secure your information
All submissions travel over HTTPS/TLS. The admin dashboard is protected by password with an HttpOnly session cookie and role-based access. File uploads are validated in your browser (type + size) and again on the server. Only the site owner can edit, upload or update website content; staff have limited access. Physical records (if any) are stored securely.
11. If a privacy breach occurs
In the unlikely event of a privacy breach, we will assess the risk of significant harm, notify affected individuals when required, notify the Office of the Privacy Commissioner of Canada if the breach qualifies as required by PIPEDA, and keep a written record of the incident.
12. Cookies & analytics
This site uses only essential cookies required for the site to function: the admin owner-login session cookie (admin_session, HttpOnly + Secure + SameSite=Strict) and a small local acknowledgement of the cookie notice you see on your first visit (hr_cookie_consent_v1, stored in your browser only). We do not currently use Google Analytics, Meta Pixel, Google Ads remarketing or any third-party advertising or behavioural-tracking cookies. If we ever add analytics or advertising cookies in the future, we will update this policy and show a proper consent banner that lets you reject non-essential tracking.
13. Sensitive information — please do not submit
Please do not submit lockbox codes, alarm codes, key locations, garage codes, banking details, identification documents (driver’s licence, passport, health card, SIN) or other sensitive information through any form on this site. Once your booking is confirmed we will contact you to arrange a safe way to communicate any access details.
14. Uploads
The quote form only accepts JPG, PNG, WebP or GIF images (max 8 MB per photo, up to 8 photos). Job applications only accept PDF, DOC, DOCX or TXT résumés (max 4 MB). Everything else is rejected in your browser before it is uploaded.
15. Website editing
Only the site owner, signed in with a password from the admin dashboard, can edit, upload or update any content on this website. Customers and visitors can only submit the quote form, the job application form, and reviews.
16. Changes to this policy
We may update this policy from time to time. Material changes will be noted at the top of this page. The “last updated” date at the top shows the most recent revision.